04-13-2019 07:33 AM
04-13-2019 11:06 AM
Welcome back to our community forums!
I appreciate you taking the time to write us about your order. I also keep track of all of my online orders by visiting our website, so it's concerning to hear you've had this occur.
I will gladly look into this for you, but I am going to need some more details from you. Please, send me a private message by clicking on the blue button next to my signature. Please send your full name, phone number, e-mail address connected to your BestBuy.com account, and order number. I look forward to hearing back from you so I can continue assisting you. Let me know if you have any other questions as well.