Add Product

Search Results:

Reply
New Member
Posts: 2
Registered: ‎03-26-2020

Re: Order Delayed - no tracking sent, order page still says delivery Mar 20

Same issue with the same exact game. Called customer support and waited the ridiculous 4 hour 22 min wait just to be rushed off the line with no information what so ever besides the customer service rep stating I should cancel the order and try to reorder it again on bestbuys website.
New Member
Posts: 2
Registered: ‎03-26-2020

Re: Order Delayed - no tracking sent, order page still says delivery Mar 20

3 days later item still showing as delayed. My reply to another post as been made into a whole new post with no reply from any customer support members. Tried once again to call best buy and they literally said noone is available to pick up the phone and use online chat support which would be great if I could actually find it instead of being redirected to either this forum or the phone number.

Posts: 2,468
Topics: 102
Kudos: 223
Solutions: 116
Registered: ‎10-19-2017

Re: Order Delayed - no tracking sent, order page still says delivery Mar 20

Good afternoon, Mcfrostyjim,

 

Welcome to the Best Buy forum! I wish you had found us under better circumstances, but I appreciate you taking the time to share your experience with us. Regarding your moved post, as you had mentioned that you were in need of assistance, your comment was moderated and moved to its own post so that it could be addressed individually. While moderation often takes place pretty quickly after posting, we do try to answer our customers in the order that they reach out. I’m sorry for any inconvenience that you may have faced with hold times on the phone coupled with order fulfillment delays.

 

Best Buy works hard to fulfill orders as quickly as possible. With that said, sometimes due to circumstances outside of our control, there may be delays. As it has been some time since your original post, at this point, are you still in need of assistance in this matter? If so, please send me a private message with your full name, phone number, email address, and order number so I can begin a review of your individual order.

 

Thanks,

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!