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Posts: 1
Registered: ‎05-01-2019

Re: Open Box TV did not come as advertised

Hello, I'm having a similar issue. I made an online purchase last night 4/30 that wasn't as advertised/ expected. The TV was advertised as good condition but when i picked it up it had no box, no hardware, no remote or cables, and came only wrapped in bubble wrap. I was in store just before closing time so i figured I'd check it out at home as I'd never had an issue here before. At home i discovered it was missing everything except the power cable and the housing was covered in scratches and stickers. Did i receive the wrong order or product? I expected a little wear or something but not that all hardware would be missing as well as no box. I almost feel scammed on this deal and because of how it was packaged I'm almost afraid they wouldn't believe me if i returned it to the store. The picture is fine and the set seems to work, but can i get a stand or at least a remote so the tv is operable?
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Registered: ‎07-23-2018

Re: Open Box TV did not come as advertised

Hello, ecritch99, 


Thanks for connecting with us here on the Best Buy Forums. Open-item products are a great option when looking for a great deal on new electronics, and I often take advantage of these as well. Hearing your television may have been missing some of the pieces that should have been included, and not in the advertised condition, is never the experience we would want for any of our customers. We will be happy to work with you further on this concern.


I did notice you sent a private message as well. Please keep an eye on your inbox for a reply from us shortly. We will need to gather a few more details from you to determine what the next steps will be.

Sarah|Social Media Specialist | Best Buy® Corporate
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