05-01-2019 08:24 PM
05-02-2019 10:01 AM
Thanks for connecting with us here on the Best Buy Forums. Open-item products are a great option when looking for a great deal on new electronics, and I often take advantage of these as well. Hearing your television may have been missing some of the pieces that should have been included, and not in the advertised condition, is never the experience we would want for any of our customers. We will be happy to work with you further on this concern.
I did notice you sent a private message as well. Please keep an eye on your inbox for a reply from us shortly. We will need to gather a few more details from you to determine what the next steps will be.