11-17-2019 07:41 AM
The same issue happened to me twice yesterday! I finally went to the store and mentioned the issue to the cashier. She did not seem surprised. She said, "Yeah, sometimes the wesite doesn't work. Sorry about that." Seriously, capable e-commerce is an expectation. Get some better IT help and figure things out!
11-17-2019 01:29 PM
Hi there, tldag.
Thanks for connecting with our team here on the Best Buy Forums. I hope you’ve been enjoying your weekend, but it would certainly be better if you were able to successfully place online orders with us. There are many reasons a cancellation may occur, and often is because information on the form of payment may not match up with information entered during checkout. It would be hard to say without looking further into the order, which we’d be happy to do.
I’m glad to hear you were able to visit a Best Buy near you, although they would have little insight to provide on online orders. If we can help by reviewing things with you, our team will be available in private message, where we will need to verify some information to access the order. The darker blue button to the far right of my name below, will put you in contact with a member of our team. Please include your full name, email address, telephone number, and the cancelled order number, if available.
We look forward to hearing from you!