04-25-2019 09:46 PM
04-26-2019 11:07 AM
Hello, dmhill816, and welcome to our online community!
Thank you for reaching out to our support team on Best Buy's forum. Our store pickup option should be a fast and easy process for our customers, and I'm sorry that you've endured a string of issues with your past orders. I hate to hear that we dropped the ball on your recent purchase once again, and I can understand wanting answers as to what might have happened here.
That being said, I'd like the opportunity to dig into this a bit further. To do this, please first send me a private message including your full name, email, phone number, and the order number you are referring to in this case. We hate to hear you ended up cancelling your orders, and we would like to avoid this in the future as best as we can.
Looking forward to hearing from you,