02-07-2020 01:54 PM
Good to know I'm not the only one. I ordered an anniversary gift on Feb 2, 2020. It was due to be delivered by Tuesday the 4th. By On-Trac. Waited all day, at the end of the day the delivery was updated to Feb 5. Same thing, moved to the 6th. I called On-trac to see what was going on. They couldn't locate the package. Contacted best buy through the site last night (2/6) and talked to a rep by text chat. Was told I cannot cancel my order and would just have to wait. Get a call back from On-trac right now telling me they cannot physically loacte the package and cannot report it missing until 8 business days. They also told me to contact Best Buy. It is an Apple IWatch 5 Nike edition that was for an anniversary gift. The anniversary is today. I don't know what I am supposed to do. I really want to cancel the order and just buy it from someone else. I had to order it online beacuse they didn't have that particular watch in stock at the store. I just want answers and I really don't wnat to wait 8 days for one.
Solved! Go to Solution.
02-07-2020 02:50 PM
Good afternoon, DanettePete,
Thanks for reaching out to us about this! Congratulations on your anniversary! I feel like celebrating important dates like that is super important to keeping a relationship alive; I know I would be feeling the same way if the item I ordered for my partner went missing in this way.
Given what you’re saying about this Apple Watch not being available in store and status of the tracking with OnTrac, I cannot promise a particular resolution, but I want to see what we can possibly do to help. So I can take a closer look, can you please send me a private message with your full name, phone number, and email address? Keep your information secure by using the forum “private message” option. If you’re signed in on a PC, there should be a blue button in my signature below this post.