11-07-2022 10:08 AM
I am having the same issue, and decided to respond here since this post is a top result in google. Its a shame that Best buy does not seem to resolve this issue between themselves and their delivery service partner of choice Shipt.
Best Buy gives canned responses when questioned about this issue.
My order has also been going on for two weeks now.
PLaced a $700 order and paid for for next-day delivery via Shipt.
My credit card was charged the moment the order was processed.
The next day, the order status said:
-Order is packed and waiting for pickup from Shipt
-then, at the exact same timestamp two entries:
---Shipt driver has arrived to pick up your order
the next day I contacted best buy support and they gave me a canned response like Best Buy support gave in this thread. They do not resolve the issue, only to tell me to wait until it's canceled then go ahead and reorder the item.
I waited for a week, and the order still says "delayed" and my credit card still has the charge on it.
Contacted Best Buy customer service again today, and was told the same canned response with no resolution.
Best buy is putting their issue with themself and their chosen delivery service partner Shipt onto the customer. The customers are paying the price for an internal error with no resolution.
11-07-2022 12:31 PM
Hey there, Pneuma!
Thank you so much for reaching out and joining us here on our community forum. Although, I do sincerely wish it were under better circumstances. Considering how closely I watch my finances; I can understand how this cancellation may be a hindrance. This is far from the experience we want for any of our customers.
That being said, I would be more than happy to further investigate and properly document this for review here at our Corporate Campus. In order for me to do so, kindly private message me using the blue button below, your:
11-12-2022 04:36 AM
I sent you a private message as requested. My issue has still not been resolved, and I have since re-ordered the item and picked it up in-store as suggested by my BestBuy customer service chat earlier this week.
This issue on BestBuys behalf also has $220 of a gift card tied up with this order that is stuck in limbo with no explination or resolution.
11-12-2022 12:37 PM - edited 11-12-2022 12:41 PM
Hello Pneuma. I completely understand your concerns and I would be happy to take a closer look. I've received your private message and will be responding there shortly.