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Valued Member
Posts: 71
Registered: ‎06-30-2014

Re: New email: Your My Best Buy banked rewards will automatically issue after 9/27/22.

To add insult to this already ridiculous situation, I just discovered that when you place an order for the new "free" shipping with it's ridiculous delivery schedule Best Buy actually instructs UPS and FedEx to delay the delivery even though its availble for delivery days in advance.  I ordered an Item that I could have gotten saturday if I wanted to pay an extra 12 dollars for shipping, but chose free shipping.  Was pretty happy is shipped in 24 hours(though had same expected delivery date as when I ordered), saturday comes and it hit my local UPS early in the morning, but still not "out for delivery".  No big deal being cheap about delivering Saturday I'm ok with that.  Look at it this morning, still as facility still marked for deliver tomorrow.  Call UPS, "the Shipper has requested we hold it until specified date". 

 

GREAT WAY TO FORCE YOUR EXPENSIVE SHIPPING OPTIONS!!!

Posts: 5,177
Topics: 55
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Solutions: 322
Registered: ‎11-29-2016

Re: New email: Your My Best Buy banked rewards will automatically issue after 9/27/22.

Good afternoon, mdukettte,

 

Welcome back to our forums, and thank you for sharing your feedback with us.  We always hope our customers will have a positive experience when shopping with us online, so it’s disappointing to hear the recent order you placed with us is taking a bit longer to arrive to you than originally anticipated.

 

Please know I’ll be fully documenting your feedback here at our Corporate Headquarters here in Minnesota, to ensure your insights are visible to the appropriate parties, to address any ways we can make the shopping experience better for our customers.

 

Thank you,

SeanM|Social Media Specialist | Best Buy® Corporate
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