10-29-2017 10:42 AM
Thank you for registering to our Forum to let us know about this issue. I am sorry to hear that you are not receiving your verification code. I can definitely understand how frustrating it is to be locked out of your account. I am happy to help you look further in to this.
Since you have tried different browsers and clearing your cache it is possible that your email service is filtering out the email. If you don't see your email in your spam or promotions folders you might need to use a different email address. I am able to modify the email address on your account. Can you please send me a private message with:
Name on account
Phone number on account
Current email on account
Email you would like account changed to
To send a private message please click on the button at the bottom of my post. I look forward to hearing back from you so I can further assist you.