11-25-2020 06:27 PM
Buying online seems to be the struggle. Going to the store and actually having managers to talk to worked wonders and they'd always try to make things right.
I was on hold for 30 minutes to talk to a "supervisor" on the phone, talked to somebody with roosters in the background, and they don't have the authority to do anything. They have no escalation either. He said I can contact corporate through the website. So here I am, creating a forum user and also sent a DM on Twitter trying to get assistance. They call me an "Elite" member, but I feel nothing like it.
11-27-2020 11:06 AM
Good afternoon, mochidog,
Welcome to our forums, albeit under what sounds to be some unfortunate circumstances. It’s disappointing to hear your previous contacts with our other support teams haven’t resulted in the assistance you were looking for, but I’ll be happy to look into this matter further, and offer any additional assistance I can.
Would you be able to provide some additional context surrounding your previous call with our phone support team, or what kind of assistance you were hoping to receive from their supervisor?
Looking forward to hearing from you,