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New Member
Posts: 3
Registered: ‎10-02-2018

Re: NEED HELP! No Refund - PayPal Credit

I'm having the same problem.
I returned an order to a Best buy store. Have the receipt and my account online says my order has been returned. However no return through paypal has been issued or shows as pending. I was hoping to resolve this through Best buy before filing a claim via PayPal.
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New Member
Posts: 3
Registered: ‎09-30-2018

Re: NEED HELP! No Refund - PayPal Credit

I was trying to do the same thing and it seems people have more luck when posting on this forum instead of calling. We will see what happens in the end. I hope you get the help you need too! 

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Contributor
Posts: 474
Registered: ‎09-03-2018

Re: NEED HELP! No Refund - PayPal Credit

It can sometimes take up to 30 days for a return to be delivered through PayPal if used at Best Buy. I am not sure why this is the case but after learning this I quit using PayPal for Best Buy purchases.

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New Member
Posts: 3
Registered: ‎09-30-2018

Re: NEED HELP! No Refund - PayPal Credit

Thank you for the info but this shouldn't be the case. I have bought and returned items using PayPal Credit, always returned it to the store. As soon as they process the return I've received the email and the refund, all those times I've never had to wait 30 days. So I know it probably hasn't been processed properly. I've seen other forums of people waiting months and longer than 30 days. 

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New Member
Posts: 3
Registered: ‎10-02-2018

PLEASE HELP REFUND PAYPAL

Hello ;

I am very stressed out over this and I am praying someone can help me..

I returned an online order of a  (Apple - Apple Watch Series 4 (GPS + Cellular), 44mm Gold Aluminum Case with Pink Sand Sport Band - G...) to my local Best buy store on the 27th. I had just received it the day before via UPS and decided instead of the aluminum case watch, I wanted to return it and get the Stainless steel version. I went to my local Best Buy,  I have the receipt of the return ...and my account Best Buy online says my order has been returned. However no return through PayPal has been issued, nor does it show as pending. I called PayPal and they aren't seeing the refund at all. I was hoping to resolve this through Best buy before filing a claim via PayPal however nothing has been resolved.. I even called your customer service about a very bad experience at the local Best Buy with the manager that did my refund. The notes are on record with the Best Buy customer service on the phone of how she treated me.She was very rude, she charged me a re-stock fee because I opened the box, I'm not upset about the re-stock fee.. just the way she treated me was uncalled for. Bestbuy said they were sending me a gift card to cover the $35.00 re-stock fee. However; I'm still due the $522.04 refund!!.  I want to purchase another item with Best Buy but I can't till the funds are refunded.

 

Please respond, Smiley Sad 

Thank you.

Terrilynn

 

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Posts: 2,299
Topics: 94
Kudos: 244
Solutions: 107
Registered: ‎10-19-2017

Re: NEED HELP! No Refund - PayPal Credit

Hello Terrilynn1968,

 

Thank you for reaching out to us on the Best Buy forum. I apologize for the delay in our reply as it’s taking longer to answer messages since it’s busier than usual and we respond to our customers on a first come, first served basis. With that in mind, I’ve been forwarded the private messages you sent to our other moderators and I’ll be more than happy to step in here to see what I can do to assist. I know I would be really upset if I wasn’t sure what was happening with a PayPal refund, especially if PayPal was unable to confirm that they see the refund.

 

To that end, I’ll be sending you a private message shortly with some additional information. You should be able to view your private messages by logging into the forum and selecting the envelope icon in the upper right-hand corner of the screen. I look forward to speaking with you again soon.

 

Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 3
Registered: ‎12-09-2019

Re: PLEASE HELP REFUND PAYPAL

was your situation resolved I have the same issue.