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Posts: 4
Registered: ‎10-03-2012

Re: My order is not here and it been 3 hours

I'm having the same issue. Did a pre-order for Street Fighter 5 Champion Edition with IN STORE PICKUP. It got half the order here in Federal Way, the other half said pickup at RDC(Which is IMPOSSIBLE because that is the RETAIL DISTRIBUTION CENTER IN CALIFORNIA). I get told to wait for EMAIL for the other half of my order. I check this morning & NO EMAIL. GO on my Best Buy app to check STATUS... Now it shows I'm picking up from a STORE 100+ MILES AWAY from my DEFAULT STORE. I call Customer Service & get HUNG UP ON or Disconnected!?!?!?
Posts: 7,190
Topics: 116
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Solutions: 394
Registered: ‎12-23-2016

Re: My order is not here and it been 3 hours

Hi, sfzero3,


Welcome back to the forums. Street Fighter is one of my all-time favorite game series, and now is a great time to pick up the latest version of Street Fighter V.


I'm sorry that your order got routed to the wrong place, and that you were disconnected when you called in.


Please send along a private message to me through the link in my signature with your name, email address, and phone number, along with the order number. I'll see if I can get that game sent to the right location for you.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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