BestBuy.com

[Stanucz]

Mine has been stuck in "Preparing" for a full day now. I would have thought it would come through right after I make my order.

Or is there actually a person at Best Buy working these in the background?

[Stanucz]

Same here. It's been a day now. I would have thought it would be an automated process.

[Sam-BBY Retired: Social Media Specialist]

Hi there, Stanucz,

Welcome to the Best Buy community forums.  I tend to shop online more often than in-store because, in my experience, it's usually faster across the board.  I'm sure I would be looking for updates as well if my order seemed to be stuck in a "Preparing" status for more than a few hours, though, and I'm glad you reached out to us for help with this.  

I wasn't able to locate any orders using the email address you used to join our forums, so I will need to gather a few pieces of information from you first in accordance with our privacy practices.  Please send me a private message with the details below and I will see what I can do to further assist.  A private message can be sent by logging into the forum and selecting the blue “Private Message” button in my signature.

Full name

Email address

Phone number

Order number

I look forward to hearing from you.