04-21-2019 12:20 PM
Mine has been stuck in "Preparing" for a full day now. I would have thought it would come through right after I make my order.
Or is there actually a person at Best Buy working these in the background?
04-22-2019 12:23 PM
Hi there, Stanucz,
Welcome to the Best Buy community forums. I tend to shop online more often than in-store because, in my experience, it's usually faster across the board. I'm sure I would be looking for updates as well if my order seemed to be stuck in a "Preparing" status for more than a few hours, though, and I'm glad you reached out to us for help with this.
I wasn't able to locate any orders using the email address you used to join our forums, so I will need to gather a few pieces of information from you first in accordance with our privacy practices. Please send me a private message with the details below and I will see what I can do to further assist. A private message can be sent by logging into the forum and selecting the blue “Private Message” button in my signature.
I look forward to hearing from you.
|Sam|Retired Social Media Specialist | Best Buy® Corporate|
Give Kudos if you like this post or Accept as Solution if it answers your query!