11-03-2021 01:13 AM
About the same thing is happening to me. So I feel your pain.
First off I have been a customer of Best Buy for at least 20 years.
I tried to make a small online order yesterday for some movies I was interested in buying.
Order(s) went through but were all canceled within minutes.
I tried 3 different credit cards and also PayPal. I use these payment types at other stores all the time with no problems and also the last (sixth) ordered I tried to make today I made sure the shipping and the bank address were exactly the same. It was also accepted, but this time it took about 20 minutes to get another canceled email.
I also have enough funds and credit. I really hate to give my $ to another store(s), but I'm really lost as to why this is happening.
Maybe Wesley-BBY can help me out also. As when I chat with CS, they can not figure out why my orders are being canceled.
11-03-2021 02:48 PM
Hi there, joeyseven.
Having to deal with orders cancelling and not know why would frustrate me as well. We’d love to look into this for you. So, if you wouldn’t mind sharing your full name, phone and email with us using the blue ‘Private Message’ button near my signature, we can get this rectified for you.
Looking forward to assisting you soon.
|Wesley|Social Media Specialist | Best Buy® Corporate|
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06-18-2022 02:48 PM
Was this resolved for you?
I have the same issue.
06-18-2022 04:58 PM
Hi, Shahpar. I know it's frustrating to have cancelled orders without any information. I would like to look into this for you. Kindly click on the blue Private Message button near my signature with your name, phone number, and email so I can look further into this for you.
|Meghan|Social Media Specialist | Best Buy® Corporate|
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