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New Member
Posts: 4
Registered: ‎12-11-2018

Re: Missing or stolen item

[ Edited ]

Hello ,

I have recently purchased an Apple - Apple Watch Series 4 (GPS) 44mm Space Gray Aluminum Case with Black Sport Band - Space Gray Aluminum

My Online Order number is {removed per forum guidelines}

Shipping status shows that watch has been delivered today at 2:43 PM

Shipping Tracking number(UPS)-{removed per forum guidelines}

Could you please Help me with this.

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New Member
Posts: 4
Registered: ‎12-11-2018

Re: Missing or stolen item

But i don't see my package in my mailbox.

I think it's missing/stolen.

could you please help me with my payment return as I purchased another one from Walmart .
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Posts: 2,396
Topics: 31
Kudos: 111
Solutions: 129
Registered: ‎10-19-2017

Re: Missing or stolen item

[ Edited ]

Hello, eswarbusam93,

 

Welcome back to the forums!

 

I appreciate you taking the time to join and write us about your order. I can only imagine how you feel missing your order when it says it was delivered, and now it’s the wrong item. I apologize for any inconvenience this may have caused. Let’s see what I can do.

 

Have you contacted UPS about your package? Per our Shipping Times and Cost section online it specifies the Title to Products, meaning you will need to first address the loss with UPS. Please contact them, and let me know what they say. Also, by clicking on the blue button next to my signature, send me a private message with your order number, full name, phone number, and e-mail address connected to your BestBuy.com account.

 

I look forward to hearing from you.

Deysha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎12-11-2018

Re: Missing or stolen item

yes ,i contacted the ups .

they mentioned that they have successfully shipped it.

But I don't see that in my mailbox.
Highlighted
Posts: 2,396
Topics: 31
Kudos: 111
Solutions: 129
Registered: ‎10-19-2017

Re: Missing or stolen item

I see, eswarbusam93. Let’s look into this for you. Will you send me a private message with the information requested? By clicking on the blue button next to my signature, send me your order number, full name, phone number, and e-mail address connected to your BestBuy.com account.

 

Thanks,

Deysha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 4
Registered: ‎12-11-2018

Re: Missing or stolen item

how can I send a private message