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Posts: 1
Registered: ‎11-08-2019

Re: Misleading shipping times

Hi there, I am glad to see that I am not alone because I am in the exact same situation. I ordered a new iPhone yesterday because it said it would arrive today as long as I ordered within 2 hours. I entered my office address because a signature is required and delivery today would be perfect as opposed to picking up in the local store 20 miles from here in traffic. Well I woke up to an email today stating that the order is delayed. Apparently the courier picked up yesterday's orders from the warehouse prior to mine being set out on the loading dock. Well now tomorrow is Saturday and my office isn't open and nobody can tell me when it will be delivered. They said maybe next Tuesday and if its attempted to be delivered tomorrow they will redirect it to a shipping facility. I am so frustrated and wasted an hour on the phone with the customer service department and got nowhere. I feel your pain! What is worse is that I tried to request they cancel the order all together so I can go to my local store to buy the phone but they refused to do so, hence I can't go to a local store because Best Buy already capitalized on my 'upgrade' SO mad!!!
Posts: 525
Topics: 31
Kudos: 105
Solutions: 25
Registered: ‎10-03-2017

Re: Misleading shipping times

Hi, halinsocal,


We appreciate you bringing your experience to our attention through the Support Forums!


I'm happy to do what I can to help you out with this as it certainly sounds a bit frustrating to say the least. I know that delayed products and tracking shipped products can be hair-pulling, but I hope that we can alleviate some of the frustrations. 


To begin, please send me a Private Message with your full name, email address, phone number, and order number. To send me a private message, you can click the blue button next to my name.


I look forward to hearing from you soon!

Cameron|Social Media Specialist | Best Buy® Corporate
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