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Posts: 1
Registered: ‎04-20-2020

Re: Lost product key for Microsoft Office

I have the same issue. I was on hold for hours. This was a gift I gave to my bf kids because now they are homeschooled and have 4 kids who need computers to work. I don't know why they don't send the code with the purchase. It's gross and I'm not ok with this especially since it's to help kids finish school due to CV.
Posts: 4,908
Topics: 147
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Registered: ‎08-21-2017

Re: Lost product key for Microsoft Office

Good afternoon, cdelatorre76,


Welcome to our community forums. I would be happy to see how we can best assist you with this code. Our team does not have access to the code that is hidden on these cards but I'd be glad to take a closer look to see what may be possible.


Can you please send me a private message that includes your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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