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Posts: 3
Registered: ‎12-21-2020

Re: Label printing for return failure

Same thing is happening to me and my son, just exactly the way he described it. And it is impossible to contact a person, the ups already have the tracking number for the package that we need to return but the print label button is dead and at my order there I can see the tracking number but no label to print. And is worthless if you reply with a link that take us to where the instructions are, that's something that only best buy can fix... in fact is kind of patronizing that you would think we haven't done everything, read everything and follow instructions. Like you said everything should go smooth but it doesn't
Posts: 5,177
Topics: 55
Kudos: 440
Solutions: 322
Registered: ‎11-29-2016

Re: Label printing for return failure

Good afternoon, Mariade,


Welcome to our forums, and thank you for sharing your experience with us.  Regardless of the item, we want to make sure utilizing our Return & Exchange Promise is as straightforward as possible, whether returning your purchases to us at your local Best Buy store, or by mail, so it’s disappointing to hear your experience isn’t going as smoothly as we would hope. 


If you’re still having trouble returning your purchase, I’ll be happy to take a closer look and offer any additional assistance I can.  For me to do so, I’ll just need you to use the blue “Private Message” button in my signature to send me the following information:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number


As mentioned, be sure to use the blue “Private Message” button in my signature to send me this information and ensure it’s not visible in the public view of our Support Forums, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.


Hope this helps,

SeanM|Social Media Specialist | Best Buy® Corporate
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