12-21-2020 04:41 PM
12-23-2020 12:06 PM
Good afternoon, Mariade,
Welcome to our forums, and thank you for sharing your experience with us. Regardless of the item, we want to make sure utilizing our Return & Exchange Promise is as straightforward as possible, whether returning your purchases to us at your local Best Buy store, or by mail, so it’s disappointing to hear your experience isn’t going as smoothly as we would hope.
If you’re still having trouble returning your purchase, I’ll be happy to take a closer look and offer any additional assistance I can. For me to do so, I’ll just need you to use the blue “Private Message” button in my signature to send me the following information:
As mentioned, be sure to use the blue “Private Message” button in my signature to send me this information and ensure it’s not visible in the public view of our Support Forums, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
Hope this helps,