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Posts: 1
Registered: ‎03-27-2020

Re: Items ordered online have been stuck in Pre-Shipment for over a week.

The same happened to me... I've sent multiple messages on this forum with no reply so far. I'll leave my comment here to follow up lol.

 

 

Posts: 4,644
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Registered: ‎11-29-2016

Re: Items ordered online have been stuck in Pre-Shipment for over a week.

Good afternoon, JesúsMGallardo,

 

Welcome to our forums!  My apologies for the delay in our reply to your post, as we’ve been experiencing a bit of a backlog at the moment, and it’s taking us a bit longer to reply to our customers than we’d like. 

 

In regards to your order, I see you’ve sent a colleague of mine a private message with some additional information regarding your order, and I’ll be replying to your message momentarily.  To read my message, you’ll want to log into your Support Forums account, and click on the orange envelope in the upper right-hand corner of your screen.

 

Speak to you momentarily,

SeanM|Social Media Specialist | Best Buy® Corporate
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