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New Member
Posts: 2
Registered: ‎03-29-2021

Re: Item not in box

I had a similar experience as above, except the package/box was delivered to my home, but it had been tampered with. I have a camera on my porch, so I can say it was not touched in the 10 mins between drop off and when I got it, so I suspect the delivery driver of taking the contents of my package. The box was cut open with an exacto knife and closed but the box was empty when I went out to get it. I contacted OnTrac, who was the carrier, but what do I do about my purchase? Who is responsible?
Posts: 9,541
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Registered: ‎11-10-2008

Re: Item not in box


@Anniedoulas wrote:
I had a similar experience as above, except the package/box was delivered to my home, but it had been tampered with. I have a camera on my porch, so I can say it was not touched in the 10 mins between drop off and when I got it, so I suspect the delivery driver of taking the contents of my package. The box was cut open with an exacto knife and closed but the box was empty when I went out to get it. I contacted OnTrac, who was the carrier, but what do I do about my purchase? Who is responsible?

I don't know how expensive the item you bought is but you can call 1-888-BEST-BUY immediately and see if you can get a replacement of your item. Also OnTrac would be responsible for your package if you suspect tampering with. You can also file a claim with law enforcement as well.

 

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New Member
Posts: 2
Registered: ‎03-29-2021

Re: Item not in box

I called and there call center was closed. I’m guessing the carrier dropped it off late (8:54pm mountain time) knowing I wouldn’t be able to get ahold of anyone. An OnTrac manager should be contacting me tomorrow and I will call Best Buy as soon as they open. It was a kindle, so I’m sure the thief was disappointed, but it did have one of those battery warnings, so the thief probably thought it was an iPad/tablet of some sort.
Posts: 4,657
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Registered: ‎11-29-2016

Re: Item not in box

Good evening, Anniedoulas,

 

Welcome to our forums, and thank you for sharing your experience with us.  It's disappointing to hear the delivery of your most recent order with us didn't quite go as smoothly as we would expect, so I can certainly understand your frustration with this experience.

 

I'd like to take a closer look into your order to make sure we're exploring all options available, however, I'll need just a few pieces of additional information from you in order to do so.  If you could use the blue "Private Message" button in my signature to send me:

 

  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number

 

As mentioned, be sure to use the blue "Private Message" button in my signature, and if you're accessing our site on a mobile device, you may have to switch to "Full" or "Desktop" view before this button is visible to you.

 

Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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