03-29-2021 11:30 PM
03-30-2021 03:59 AM
I had a similar experience as above, except the package/box was delivered to my home, but it had been tampered with. I have a camera on my porch, so I can say it was not touched in the 10 mins between drop off and when I got it, so I suspect the delivery driver of taking the contents of my package. The box was cut open with an exacto knife and closed but the box was empty when I went out to get it. I contacted OnTrac, who was the carrier, but what do I do about my purchase? Who is responsible?
I don't know how expensive the item you bought is but you can call 1-888-BEST-BUY immediately and see if you can get a replacement of your item. Also OnTrac would be responsible for your package if you suspect tampering with. You can also file a claim with law enforcement as well.
03-30-2021 05:55 AM
03-30-2021 01:13 PM
Good evening, Anniedoulas,
Welcome to our forums, and thank you for sharing your experience with us. It's disappointing to hear the delivery of your most recent order with us didn't quite go as smoothly as we would expect, so I can certainly understand your frustration with this experience.
I'd like to take a closer look into your order to make sure we're exploring all options available, however, I'll need just a few pieces of additional information from you in order to do so. If you could use the blue "Private Message" button in my signature to send me:
As mentioned, be sure to use the blue "Private Message" button in my signature, and if you're accessing our site on a mobile device, you may have to switch to "Full" or "Desktop" view before this button is visible to you.
Looking forward to hearing from you,