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Posts: 1
Registered: ‎03-05-2019

Re: Item Cancelled: unable to verify your information

I am having the same exact issue. I opened a case in December and haven’t heard back.
Posts: 6,972
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Registered: ‎11-30-2015

Re: Item Cancelled: unable to verify your information

Hello, Gunst,


Welcome to our community! We’re sorry to hear that were having some issues placing your orders on our website awhile back, but didn't recieve any kind of follow-up on why. I understand how that can certainly add negatively to your experience. I’d be delighted to see how I may be of assistance, at this time.


Orders can be cancelled for a variety of reasons. Most times we’re just simply unable to verify a piece of information you had shared with us during checkout. Please note, orders that are placed on will also be cancelled if they don’t adhere to our Terms and Conditions. We’re sorry our support team may not have followed up on your case from December, or you might’ve missed the communication with that information. Can you please send us a private message with your full name, phone number, email address, and your cancelled order number? We’d be happy to review your purchase to see what insight we can share with you regarding this matter. You can send us a private message by choosing blue button in my signature. I look forward to your reply. 




Mariah|Social Media Specialist | Best Buy® Corporate
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