11-06-2017 08:54 PM
I also have this exact problem, my Orders were Cancelled and I think its due to The Billing Address and that I am sending it to Freight Fowarding Service. How do I resolve this issue. The Address "10780 Kempwood Dr." Does not work for me.
11-08-2017 11:03 AM
Welcome to our forums! Cancelled orders can often be a source of confusion and frustration, so I appreciate you joining our Support Forums for help. I hope to clarify the reasoning behind these cancellations, and help resolve these issues you’ve run into.
I’m glad you’ve located the correct address we request our customers use when placing an order with a non-U.S. billing address, as this is the most common hurdle our international customers run into. With that said, the reason your orders have been cancelled is not due to the billing address you’ve used, but the shipping address. Per our International Orders help page, we’re unable to ship to known freight forwarders, and any orders attempting to do so will be cancelled. I apologize for the disappointment this news may bring, but I hope I’ve answered your question.