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New Member
Posts: 4
Registered: ‎10-28-2017

Re: International order canceled

I am having the same issue, can anyone help?

New Member
Posts: 4
Registered: ‎10-28-2017

Re: International order canceled

Serious? So what can I do? Smiley Sad

New Member
Posts: 5
Registered: ‎10-25-2017

Re: International order canceled

Mine got cancelled twice for no reason. Best Buy's website is a disaster.

New Member
Posts: 4
Registered: ‎10-28-2017

Re: International order canceled

Are you an international customer? So do you think if i buy the higher price one it will go through?

New Member
Posts: 4
Registered: ‎10-28-2017

Re: International order canceled

I am having the exact same issue trying to purchase the $799 iPad Pro 256GB! Why do they have it on the website when they can't sell it at that price! So Frustrating !!

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Posts: 1,882
Topics: 20
Kudos: 142
Solutions: 94
Registered: ‎10-19-2017

Re: International order canceled

Hello cleapatra,

 

Welcome to the forum! We do our best to respond to our customers as quick as possible in the order they were received. Sorry to learn you’re having issues placing your order. I’m happy to see how I can be of assistance.

 

Orders may cancel for different reasons sometimes. It could be that the purchase does not meet BestBuy.com’s Conditions of Use. I was able to find your order using the information you provided when you signed up on the forum. However, I am not able to see the reasons of those cancellations. The case is still open from when you contacted our Customer Care team, and you should receive a follow up email soon after the investigation is complete.

 

I was able to find both the iPad Pro and pencil at the Portsmouth, NH store location for you. Check out the information on it here. In the meantime, you are welcome to purchase it there if you’d like. Let me know if I can be of any further assistance.

 

Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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