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Registered: ‎05-21-2021

Re: I placed an order online 04/12/2021 never received my order

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Hi. 

I placed an online order on 04/12/2021 that had same-day shipping. Today is 05/21/2021 and I still did not receive my package. I was charged once on 04/12 and then when I contacted customer service I was charged again on 04/18 (the first charge was refunded). Now I have no idea where my package is. All I can see while tracking it with the order number is that the item was shipped on 04/21. Hopefully, someone can help me with this situation. Ive been waiting for my package for more than a month

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Registered: ‎11-23-2018

Re: I placed an order online 04/12/2021 never received my order

Hello, styop00, and welcome to our online community!

 

Thank you for posting for support on our forum. Our same-day delivery option is great, and I'm thrilled to learn you were able to take advantage of this shipping perk. I'm sad to hear, now, that you've been waiting over a month for your package to arrive. That's far from the experience we want our customers to have, and I'd like the chance to look into this further.

 

To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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