BestBuy.com

[WhYoung]

I purchased computer with a gift card ten days ago. I tried to buy the same product 4-5 times. When I cancelled the order last time, I found that my gift card balance did not come back.
Four thousand dollar gift card did not return the balance
Can you help me solve this problem? I can provide the card numbers and pins of all gift cards with these order numbers

[Allison-BBY Social Media Specialist]

Hello, WhYoung, and welcome to our online community!

Thank you for reaching to us on the forum for support. I can understand wanting to know what's going on with your gift card refund, as this is a lot of money to be waiting on. 

I'm happy to take a look into your orders and account. I found your private message to one of our specialists as well, and have followed up there. You can find my response in your inbox by clicking on the orange envelope in the upper right-hand corner of your screen. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

All the best,