BestBuy.com

[CatherineDauk]

What exactly is "the billing cycle "? I had a refund placed on November 13th and have not received the refund yet.

[CatherineDauk]

That doesn't answer the question. The transaction was done using my debit card which is the same as cash. I need to know when I can expect the money back.

[AndrewB-BBY Social Media Specialist]

Good afternoon, CatherineDauk,

Thank you for taking the time to reach out to us here on our community forums and writing to us regarding this refund. I know whenever I return something I hope to have these funds available in my account as soon as possible. I'd be glad to provide some more information about this timeline.

Depending on the form of payment used, most refunds will typically appear on your statement within one billing cycle but will reflect in your account sooner. If you made this return via mail, it can take our return center seven to ten business days to process this package once it arrives.

If you have more questions about the length of a billing cycle, I would recommend contacting your card issuer for more details. They should be able to provide more details about this timeline. Please let me know if I can help with anything else!