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Posts: 11
Registered: ‎03-03-2013

Re: Have not received refund via PayPal



I got the same issue. Do you manage to solve this with BB? My return also shows processed 7/31. 

Posts: 1,810
Topics: 91
Kudos: 291
Solutions: 95
Registered: ‎11-23-2018

Re: Have not received refund via PayPal

Hi, wss125!

Thanks for reaching back out to us on the forum for support. I'd be wondering what was happening with my refund as well, if I were in your shoes. I'm happy to explain a bit about what's going on with PayPal refunds lately.
Our teams are working diligently to process PayPal refunds as quickly as we can, as a delay has been identified with these recently. That being said, you will likely see a delay in your funds being returned.


We truly appreciate your patience while our teams are working on this issue! Please let me know if you have any additional questions or concerns.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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