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Posts: 1
Registered: ‎04-12-2020

Re: HELP!!!

This also describes my exact situation bought the TV on the sixth said it was shipped but according to UPS only a label has been created it has not been shipped yet expected delivery when I bought it said the eighth
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Posts: 9,088
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Registered: ‎11-10-2008

Re: HELP!!!

Due to the COVID 19 situation order estimates are just best guesses. Best Buy is experiencing a buying frenzy, larger than Black Friday due to customers being unable to go to stores physically because of shelter in place orders. They are working on getting everyones order out as soon as they can.

 

Please also be aware that some items may be directly shipped from vendors which may have shipping restrictions due to COVID as well and are beyond Best Buy's control. If you don't see any shipping activity let's say by the end of the week I'd think a follow up is in order.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
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Posts: 874
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Registered: ‎10-19-2017

Re: HELP!!!

Hello, KELLYEMMONS1,

 

Thanks for reaching out to us. If you are still needing support with this, please send us over a private message with your order number, phone number, full name, and email so that we can take a look into this with you. 

 

To send a private message, simply select the darker colored box to the far right of my signature below. 

Faith|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!