12-16-2021 12:13 AM
12-16-2021 09:51 AM
12-16-2021 12:49 PM
12-16-2021 03:39 PM
Thanks for reaching out about your gift card. I can understand that not getting the refund to the card is not a welcome scenario, especially after multiple days.
Typically, gift cards should be refunded within 30 minutes if an order is cancelled for any reason, but it can take up to 24 hours. Under certain circumstances though, there may be a system issue that can prevent this from happening. In these situations, it can take eight business days to clear, but I'd be happy to take a look into this with you to determine what is happening and if there's any options to get this refunded to you sooner.
Can you please send me a private message with your full name, phone number, email address, the order number, and the gift card number in question? To send me the message, you can use the button in my signature below.
12-16-2021 06:30 PM