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Posts: 1
Registered: ‎06-17-2019

Re: Gift card failed authorization

I'm having the same issue if you would be of some help...
Posts: 909
Topics: 66
Kudos: 183
Solutions: 40
Registered: ‎10-19-2017

Re: Gift card failed authorization

Hey there, D_Rob,


Welcome to our Best Buy forum community! I know how excited I get whenever I have a gift card, so I can imagine your disappointment when you received an error that the gift card failed authorization. That is far from the stress-free shopping experience we wanted for you.


I'd be happy to look into what's going on with gift card, as well as the funds that you're waiting on. To do so, please use the "Private Message" button in my signature to send over the following details:


  • Full name
  • Phone number
  • Email
  • Gift card number (don't include the pin!)
  • Order number

Looking forward to hearing from you!






Elle|Social Media Specialist | Best Buy® Corporate
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