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Posts: 1
Registered: ‎11-04-2016

Re: Gift Cards caused order be cancelled always

Same here, they only say "we encountered an issue while processing your order so we had to cancel it."

 

Is this a way just to refuse to honor the gift card?

Posts: 5,177
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Registered: ‎11-29-2016

Re: Gift Cards caused order be cancelled always

Good afternoon, tommythompson,

 

Welcome back to our forums!  I’m sorry to hear there seems to be an issue with your recent BestBuy.com order getting cancelled, but I’ll be happy to take a closer look, and offer any additional assistance I can.

 

I see you’ve sent a colleague of mine a private message with the information we’ll need to look into your order further, and I’ll be replying to your message in a moment.  To read my message, you’ll need to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.

 

Speak to you shortly,

SeanM|Social Media Specialist | Best Buy® Corporate
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