BestBuy.com

[debcallahan]

It has been since Sept 16 of this year that I am trying to resolve a problem with a damaged gift card from Best Buy, but no luck.   THe card was bought from a 3rd party vendor, and no one wants to take responsibility for it.  I have contacted the BBB, FTC, and every agency that I can think of.  I contacted the CEO of Best Buy last week (letter) and have yet to receive a response.  I have posted on yelp and every place I can think of.  Best Buy has been nasty to me everytime I have called living up to their reputation of having one of the worse CS supports.   I am looking for any help that I can get.  I will be going to my bank on Monday to see if they can help me.   Any suggestions???

[AndrewB-BBY Social Media Specialist]

Good afternoon, debcallahan,

Thank you for taking the time to visit our community forums. It's always great to have a gift card so I can understand your disappointment to discover that this gift card was damaged. I would be glad to give you some more information on how to get assistance moving forward.

As previous agents may have mentioned, we are unable to provide assistance in replacing a gift card that was purchased at a third party retailer. I would recommend working with the store location where you made this purchase to see what options are available at this time.

I apologize that we are unable to further assist you with this. Please let us know if we can help with any unrelated matters.

Regards,

[debcallahan]

CVS is also not able to refund or replace the card.  They say that it is Best Buy's responsibility.  I have been getting the run around since September 16th.   The BBB when I reported CVS said that I should contact Best Buy and all they could do was to have best buy put a freeze on it.   When I reported Best Buy to the BBB, they said that Best Buy refuses to do anything else.   I have contacted The Federal Trade Commission, , Consumer Fraud, Illinois Attorney General, Internet Crimes, Channel 5 & 7 Investigative reporters, I have contacted my alderman and the executive officers of both CVS & Best Buy -- because of the COVID no one has gotten back to me except BBB and that was a complete Goose Egg.  I am now reaching out to my senator for help in this.

I don't see why the place where this was purchased makes a difference.   If I bought a gift card for Kohls at CVS, i coud go to any kohls and use it.    Best Buy has my money. 

I have the receipt and the old card.   This is outright stealing.  

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[SeanM-BBY Social Media Specialist]

Good evening, debcallahan,

Welcome back to our forums.  As my colleague, Andrew, has mentioned, we recommend continuing to work with CVS to explore what options may be available towards obtaining a replacement gift card.  As it sounds like you’re aware, these gift cards are fulfilled and distributed by a third-party company, and as such, we’ll be unable to offer you a replacement. 

Respectfully,