BestBuy.com

[kilyboy520]

Same situation here,I recently purchased an order using few gift cards. The order went through, but a minute later, i received an email stating a payment problem. It stated that 3 of the gift cards that i had used had failed authorization. Prior to placing my order, i had checked, and indeed, i had the full intended balance. After placing the order, that balance portion was deducted dispite the fact that the gift card failed auhorization and the order wanted a new payment method or get cancelled. The deducted portion has still not returned to the gift card.

How does this happen? can someone from BB please assist?

[Jack-BBY Social Media Specialist · Accepted solution]

Hi, kilyboy520,

Thank you for reaching out and welcome to our Forum! Waiting on a refund this long is not ideal and I too would be looking for some help. I have also received your private message and will get back to you there in just a moment.

[Msautter72]

I have the exact same problem. My online transaction failed and my three gift cards now show zero balances. I called Customer service multiple times and even went to Best Buy store. No one could help me. Can someone help me please?

[Bryant-BBY]

Hello, 

Thank you for reaching out to us today. I can understand how you are feeling today. If my gift cards were showing a balance of $0.00 I wouldn't be happy. I would love to look more into this issue today. To get started, can you please send me a private message with your full name, phone number, and email? 

Thank you,