12-04-2020 10:03 AM
12-04-2020 04:45 PM
Thank you for joining us here on the Best Buy Forums, although I am sad to hear about the circumstances of which you joined. I'm disheartened to hear that your experience has been less than ideal, and I'd like to do all that I can to assist with this, and hope to shed light on our authorization process.
An authorization hold will be placed on your credit or debit card when you place an order. An initial authorization is done at time of purchase and is removed and releases the authorization after a few days. Best Buy will then re-authorize that amount 5 days prior to release date. Your account will not actually be billed until your order is shipped, delivered or picked up at the store.
With that said, the time required to remove the authorization is determined by the financial institution that issued your card. Since reaching out to our team, have you been in touch with your banking institution regarding this? Let me know, as I'd be glad to assist however possible.
|Alyssa|Social Media Specialist | Best Buy® Corporate|
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