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New Member
Posts: 1
Registered: ‎05-31-2021

Re: Digital Download Issue

Had a simillar issue.  Purchased a digital copy of Corel Paint Shop Pro Ultimate 2021.  The Key I entered to access was invalid.  Tried several variations, but with no luck.


I have called/emailed and texted various help numbers and it's pretty much the same story.  We will resolve this within 24 hours.  This is such a bunch of bull.  The first person I spoke with I heard a rooster in the background and I asked where she was calling from the  Phillipines.  I have a number of issues with this...why not hire a Canadian to work at home instead of outsourcing to another country.  I lost my job to Covid.


Anyway there's been no resolution. and I feel I"m at BestBuy's mercy.  I'm hoping that once the Stay at home order is lifted I'll be able to go to the store in person.


Thanks.  Hope your issue is resolved

Best Buy Employee
Posts: 2,639
Registered: ‎01-09-2015

Re: Digital Download Issue

Sandra, this website is for US Best Buy locations and purchases made on  Based on your statement, it sounds like you may be based in Canada.  BestBuy Canada and purchases made on are supported by the team at  You can click the "contact us" link for Canada support options.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 1,833
Topics: 92
Kudos: 296
Solutions: 98
Registered: ‎11-23-2018

Re: Digital Download Issue

[ Edited ]

Hello, sandrabrown1947, and welcome to our online community!


Thank you for reaching out to us on the forum for support with your digital download. As jdogg836 mentioned, this forum is only able to assist with purchases made through our US Best Buy stores and US website. Please contact Best Buy Canada through their Contact Us page.


I also recommend reaching out to our Best Buy Canada partners at @BestBuyCanHelp on Twitter. You can also reach out to them through private message on Facebook.


Hope this helps,


Allison|Social Media Specialist | Best Buy® Corporate
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