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[Cobalt03]

Hello I have the exact same issue with the same product purchase. I received it today and the instructions on the box state the code would be on a receipt but it was and online purchase so the only “receipt” is the email and there was no code. Please help I have opened the product already and would like to keep it but expected to receive the game. It’s a rather expensive product otherwise.

[JoshU-BBY Social Media Specialist]

Hi, Cobalt03,

Thank you for reaching out to us on the Best Buy Forums!

I would be frustrated as well if I hadn't received my product code in a timely manner. I would be happy to look into this for you! Can you send a Private Message with the information below so that I can look up your My Best Buy account? You should be able to send a Private Message by clicking the button to the right of my signature below!

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