07-29-2019 01:20 PM
Thanks for reaching out to us here on the forums, and welcome to the community.
I'm happy to look into this! I can imagine that is a very frustrating ordeal and I'm sure I can find out what's going on. Can you send us a private message with your full name, email, phone number, and most recent order number? You can send me a message by clicking the blue button in my signature.
Looking forward to hearing from you,