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Posts: 1
Registered: ‎09-11-2019

Re: Delayed Laptop

I am having this same issue. When I was ordering online it said it was going to be available in an hour for pick up, that was on Sunday. After 2 hours, it said the order was delayed. Still no update. I could have easily ordered from another location instead, but I ordered from that specific one because it said it would be ready within the hour. It’s been 3 days now.
Posts: 7,326
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Registered: ‎11-30-2015

Re: Delayed Laptop

Hello, alitzarayo,


Snagging your purchase online and being able to pick-up in the store is one of my favorite ways to shop. I understand receiving a delay email after being under the impression your laptop would be ready for pickup in an hour would be a touch confusing. Thank you for joining our community and posting your experience to us.


Orders can be delayed for a variety of reasons. In order to shed some further light on this for you, we’d need to review your specific order. Can you please share if you’re still looking for some further insight for this order? If so, can you send us a private message with your full name, phone number, order number and email address? A private message can be sent my way by choosing the blue “Private Message” button next to my name at the bottom.



Mariah|Social Media Specialist | Best Buy® Corporate
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