11-10-2021 06:21 PM
11-12-2021 03:48 PM
Welcome to our community, Dreamfinder.
Like you, I have various collections of which I'm very proud, including movies and music. And I've had new and exciting purchases arrive in ... less that stellar condition, shall we say. I regret that this has been your experience in receiving shipment from Best Buy.
While I understand that the option to return or exchange a product and hope the the next one is in pristine shape is less than optimal, you always have the option under our Return & Exchange Promise, as you know. If this is consistently occurring, you may wish to order items for in store pickup where possible.
I appreciate you taking the time to share your feedback with us. I will ensure your remarks are made available to our corporate partners. Please know I'm grateful you wrote to us with your concerns.