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Posts: 3
Registered: ‎11-25-2021

Re: Customer service messed up my refund...

I ordered 2 laptops online to pick up at local store, early last week, , as they were available in store but I was afraid with the Black Friday sales that if I didn't pay and reserve, they would be gone.. they charged my card once picked and ready for pickup at the store .. each laptop was 1035$ with tax..when I got there last Wednesday I went to the computer area and ended up with a different one.. I got them to cancel both orders, she printed a sheet off, and paid for the new one, 1100$+. I've been waiting for 5 days for 2070$ to be refuned on my visa. This is insane they were never removed from the store, and my visa still has a huge charge on there,  I can't get through my calling and it's 1.5 away from the store for me as I don't live in the city. It's a month to Christmas and I need my card. I received emails from them Friday saying orders cancelled , 2 days after cancelling the orders, but still no refund.. I want this remedied immediately- LOUSY service and lousy process. 

Posts: 1,794
Topics: 91
Kudos: 283
Solutions: 93
Registered: ‎11-23-2018

Re: Customer service messed up my refund...

[ Edited ]

Hello, PBarry, and welcome to our online community!

 

Thank you for posting on our forum for support. I know how important it is to receive a refund in a timely manner, especially this time of year. I hate to hear you've been left waiting on a large amount of money following your returned laptops. I'm happy to share information regarding refunds and provide any additional support that I can.

 

Refunds can take up to one billing cycle to process, depending on your bank. If you're still not seeing your refund after that time frame, please let me us know here. If you have any other questions or concerns in the meantime, please reach back out as well.

 

Regards,

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎11-25-2021

Re: Customer service messed up my refund...

There is a little more to it… on Monday of last week I Physically went to the store, purchased a surface Pro, came home with it but it would not run the program for my CNC machine, so I was returning it.That’s why I started looking online because most of the stuff was selling out fast from the Black Friday sale. So in actual fact Wednesday when I went in after purchasing two laptops online, for pickup, I actually returned the surface pro, one at the same time, and bought a different laptop, which I brought home and currently using, and cancelled the order for both the other ones.. She processed my return of the surface pro (821$) on Wednesday , and that went through Friday I got the text and email from RBC and the amount for that laptop was gone back on my card.

So it’s the process of the cancelling of orders that’s screwed up. If I had taken both the laptops physically from the online pickup section, and walked over to the return section, Retured them, that money would be back to me by now. But it’s a behind-the-scenes thing with the cancelling of the order. I want it rectified I’m not waiting for another full billing cycle for over $2000. I think it’s ridiculous.
Posts: 1,794
Topics: 91
Kudos: 283
Solutions: 93
Registered: ‎11-23-2018

Re: Customer service messed up my refund...

I appreciate you sharing those details, PBarry!

 

I understand your continued concern with this refund timing considering how quickly you were refunded for your Surface Pro purchase. I'd be happy to take a closer look at your account and ensure everything is processing in our system correctly, if you'd like.

 

Please follow up in a private message to me including your full name, email, phone number, and order numbers to start. You can find the blue option to message me to the right of my name below.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎11-25-2021

Re: Customer service messed up my refund...

I did private message you, but doesn't appear you have read it.. another full business day gone by and still no refund of over 2000$ 

Posts: 1,794
Topics: 91
Kudos: 283
Solutions: 93
Registered: ‎11-23-2018

Re: Customer service messed up my refund...

PBarry,

 

I'm unsure why my messages are not coming through to you, as I've sent two follow ups to your inbox through private message.

 

I was able to determine that you are one of our Canadian customers. This forum is only able to assist with purchases made through our US Best Buy stores and US BestBuy.com website. Please contact Best Buy Canada through their Contact Us page.

 

I also recommend reaching out to our Best Buy Canada partners at @BestBuyCanHelp on Twitter. You can also reach out to them through private message on Facebook or through phone at (866) BEST BUY.

 

Hope this helps,

Allison|Social Media Specialist | Best Buy® Corporate
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