BestBuy.com

[Trinhtran]

I was recently able to purchase two items. One of the items came a few days ago. However, now, Best Buy is telling me that my card is unable to be processed. Why is that??

[AndrewB-BBY Social Media Specialist]

Hello, Trinhtran,

Welcome to our community forums. I know I'd be a bit surprised to discover that I couldn't use my card on a new order. There are several different reasons why this may happen and I'd be happy to take a closer look at this to see if I can provide some more details. Were you able to place orders that were then cancelled?

I'd also like to take a look at your purchase history. Can you please send me a private message that includes your:

Full name

Email address

Phone number

You can send me a private message by clicking the blue button at the bottom of this post. I look forward to hearing back from you.