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Registered: ‎05-01-2020

Re: Copy of old online receipt

[ Edited ]

I aam looking for an old online receipt from an order in 2017    I found Order Number {removed per forum guidelines} But I can't print it.  I need a copy.


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Registered: ‎10-19-2017

Re: Copy of old online receipt

Hello, eagroves,


Thank you for taking the time to reach out! I like to keep physical copies of my receipts, but goodness knows I always manage to lose at least one. I imagine you’re needing this particular receipt for an important reason, so I’m happy to speak to you about this in greater detail.  


When needing a copy of receipt for an online purchase, it will need to be to printed from See more about how to get a copy of your receipts on our Knowledge Base article here. With this said, online purchase receipts are typically only stored on for a limited amount of time—about 18 months. Given that you’re saying your purchase is from 2017, I’d hazard to guess that the reason you’re unable to print your receipt is due to the age of the purchase. While I cannot make any promises, I’ll be sending you a private message shortly to gather some additional information from you so that I can double-check on what may be possible.


Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
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