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Member
Posts: 12
Registered: ‎11-29-2022

Re: Constant Damaged SteelBooks Delivered

...and if that's the attitude and approach of Best Buy, then it is yet another reason why it should NOT be the EXCLUSIVE SOURCE of ANY physical media product!!!!!!!!

Member
Posts: 12
Registered: ‎11-29-2022

Re: Constant Damaged SteelBooks Delivered

This is what I was responding to in my last comment, in case it isn't clear to anyone reading this in the future. 

 

"This is something that was done in all stores. I can understand the inconvenience to the customers that came to Best Buy for their favorite movies as predominantly Digital media has taken over the market.

 

Sincerely,

^Tomm"

Social Media Specialist
Posts: 151
Registered: ‎12-29-2021

Re: Constant Damaged SteelBooks Delivered

I can see that you proactively contacted us about your return label. If the item is available would you be wanting us to reship the item to you  at no shipping cost. Please Private message me to verify your response and if you would like to have a replacement ordered.

 

Sincerely,

Thomas|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 12
Registered: ‎11-29-2022

Re: Constant Damaged SteelBooks Delivered

That ship has long since sailed. I'm totally fed up with this and have no reason whatsoever to believe, as I've said COUNTLESS times to Best Buy "team members" on the phone and in live chats, that any replacement would be in any better condition! 

Social Media Specialist
Posts: 151
Registered: ‎12-29-2021

Re: Constant Damaged SteelBooks Delivered

I can understand. Have a great day and please don't hesitate to reach back out to us if you would like assistance.

 

Sincerely,

^Tommy

Thomas|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!