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Registered: ‎03-28-2020

Re: Comfirmation email and forgot order number



I'm having a similar problem. I purchased a copy of the Xenoblade Chronicles: Definitive Works set online two days ago and have not received an email with my digital receipt and order number. Is there a way my order number can be retrieved? I want to track my order, but I checked out as a guest and forgot my order number.


Thank you!

Posts: 12,468
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Registered: ‎01-03-2013

Re: Comfirmation email and forgot order number

Hello, Zaspillner, 


Welcome to the forum, and thank you for connecting with us regarding your order for Xenoblade Chronicles: Definitive Works Set. This looks like a great set, so I can understand why you would be interested in its status. Typically, you would receive a confirmation email, but I understand you may not have gotten one. You may want to ensure this hasn't been filtered to any Spam or Junk emails, or even any potential Advertising or Promotional folders. Assuming you've already checked these folders, I would be delighted to take a closer look at this with you. Please keep an eye on your inbox in the top right corner of the page for my private message. 


Tasha|Social Media Specialist | Best Buy® Corporate
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