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Registered: ‎10-09-2021

Re: Charged twice for an order.

I have ordered my item online too and have checked my account to see it has charged me twice, as of today the item I purchased has arrived but it still shows that the second charge hasn’t been returned and I don’t know what to do, if you could help me out that would be great
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Registered: ‎11-10-2008

Re: Charged twice for an order.

The second charge should be an authorization and will drop off according to the card issuer. You should contact them to know when it drops off.


If this is a legit charge and it finalized you can call 1-888-BEST-BUY or chat for further assistance as this would be the best way to get immediate assistance.

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Registered: ‎02-08-2019

Re: Charged twice for an order.

Hi, artyrab.

Welcome to our Community Forums! Seeing what looks like two charges would move me to investigate what is occurring on my credit card as well.  Our Best Buy Terms & Conditions however specifies the method of processing a payment. Generally, we’ll charge your payment method for an item when we ship the item to you or confirm its availability in store. However, we will preauthorize your order amount (including for pre-orders) with your payment method at the time you place the order, which may have an effect on your available credit line. Click here to learn more about the process of  paying for your order

If you have addition questions or would like us to investigate this further, please share your full name, phone and email with us privately by selecting the blue “Private Message” button by my signature near the end of this reply to you.

Looking forward to assisting you!

Wesley|Social Media Specialist | Best Buy® Corporate
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