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Registered: ‎07-17-2019

Re: Can't login to w/ Firefox, keeps telling me a "problem occured" but I can

Same here. I have been looking for all the solution about the issue of login BestBuy account. I tried to use a different browser (Chrome, Firefox), cleared all the cache, not using any vpn, and used different devices to login my account. But all show that "Sorry, a problem occurred during sign in. Please try again."  I could not even reset my password. I believe this is some issue with my account on Please help. Thank you for your time.

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Registered: ‎10-10-2012

Re: Can't login to w/ Firefox, keeps telling me a "problem occured" but I can login w...

Hi, el8023,


Thank you for taking the time to reconnect with us on the forum. Smiley Happy


Are you receiving the error while trying to reset your password?  If so, then there is a chance you may not even have an active account.  A account will end up getting closed/retired after going inactive for an extended period of time.  That just means we would need to create a new one.  Otherwise, we may need to try using an alternative email address.


I was going to ask that you please send a private message with your information so I can take a closer look at your account but it appears you have already sent one, so I will reply to it.  You can read private messages by first logging into the forum and then clicking on the little envelope icon located at the top of the page.


Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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