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Posts: 1
Registered: ‎06-23-2021

Re: Can't log in to

[ Edited ]

ihave a same problem it's over 2 years same problem . When I try to log in to I get an error message saying "Sorry, something went wrong. Please try again."  My account was already set up and verifed previously and I could log in with no trouble.  I've tried clearing the cache and cookies.  I also tried using several different browsers (Chrome, Firefox, Edge) but none worked.  The only way I've been able to log in is while in APP(on the phone),and  internet explorer.  I don't understand what the issue is.



my name : BYUNGSIK {removed per forum guidelines}


phone : {removed per forum guidelines}


e-mail : {removed per forum guidelines}

Posts: 3,077
Topics: 37
Kudos: 97
Solutions: 157
Registered: ‎10-19-2017

Re: Can't log in to

[ Edited ]

Hello, mark5jung,


Welcome to the Best Buy Community Forums,


I appreciate you taking the time to join and write us regarding your account situation. I would be reaching out to someone as well if I was not able to log in to your account. Typically, this most often happens when you are signed in on multiple devices at the same time. Please try some of the suggestions mentioned below. If afterwards you're still not able to log in or having to reset your password with each login, please send me a private message with your name, phone number and e-mail address, and I'll take a closer look at your rewards account to see what I can do to help.


* Clear your cache, cookies, and Internet history.
* Add to your safe sender list or address book.
* Double check that you are using the U.S./English version of whichever browser you are using.
* Disable any ad blockers.
* Make sure no prior passwords are saved.
* Allow at least 15 minutes for the verification email to arrive.
* Check Spam, Junk, Promotional, or Advertising folders you may have, as emails may be filtered.
* Ensure you are on a private, non-VPN network, and that any ad-blockers are turned off.


Having trouble logging into your My Best Buy/ account?


I look forward to hearing back from you!


Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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