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Posts: 4
Registered: ‎04-21-2020

Re: Can't download my digital order

[ Edited ]

placed a digital order and I can't download it. When I click on it it opens a browser and says "were sorry something went wrong". Can someone help? 

I have the same issue only its for 

Professor Teaches Web - Office 2016 and Windows (1-Year Subscription)

Platform: Mac, Windows
My order number is {removed per forum guidelines}
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Posts: 4,047
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Registered: ‎11-29-2016

Re: Can't download my digital order

Good morning, Anno,

 

Welcome to our forums.  I’m sorry to hear there seems to be an issue accessing your recent digital purchase with us, but I’ll be happy to offer any additional clarification I can, and hopefully you’ll be able to utilize your software in no time.

 

For starters, you should see your software within your digital library, which you’ll be able to access through a link on this page.  From there, you should have an access code for your software, which you can download from the publisher, Individual Software. 

 

If you continue to have issues with your activation code, Individual Software has provided some troubleshooting steps here, and if you need any additional assistance from them, you’ll find their support page here.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎04-21-2020

Re: Can't download my digital order

Please help me solve my issue because I have homework to do this week.
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Posts: 4,047
Topics: 39
Kudos: 374
Solutions: 242
Registered: ‎11-29-2016

Re: Can't download my digital order

Welcome back, Anno,

 

If you’re still having trouble accessing your software, I’d check out my previous reply to your post, and connect with the publisher, Individual Software, to see if the troubleshooting steps they’ve provided (seen here) resolve the issue.  Alternatively, they have a support team that can be contacted here, and I’m optimistic they’ll be able to provide you the assistance you’re looking for, so you can get started on that homework.

 

All the best,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
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Registered: ‎04-21-2020

Re: Can't download my digital order

How long does it take for the Individual Software people to respond via email.
I am super tense.
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Posts: 4,908
Topics: 147
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Registered: ‎08-21-2017

Re: Can't download my digital order

Hello, Anno,


Thank you for following up with Sean. He had to step away from his desk but I would be glad to give you some more details. Taking a look at their support page, it looks like they aim to provide a response within 24-48 hours. We would be unable to provide more specific information on their response time.


Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎04-21-2020

Re: Can't download my digital order

[ Edited ]

I can't download the office onto my MacBook air. Its not giving me the option on the {removed per forum guidelines}

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Posts: 4,908
Topics: 147
Kudos: 371
Solutions: 225
Registered: ‎08-21-2017

Re: Can't download my digital order

Hello, Anno,

 

Thank you for following up regarding your order. I'm a bit confused by your message, are you having trouble downloading Microsoft Office? Have you contacted Microsoft Support for further assistance?

AndrewB|Social Media Specialist | Best Buy® Corporate
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