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New Member
Posts: 2
Registered: ‎04-22-2019

Re: Best buy credit card rejected after initial acceptance because they "can't verify my identi

I just got a reject for the exact same issue.  My credit score is well over 800, so I am trying to understand what this issue is about.

Posts: 3,012
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Kudos: 228
Blog Posts: 4
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Registered: ‎04-18-2017

Re: Best buy credit card rejected after initial acceptance because they "can't verify my identi

Good afternoon, bankerkys, 

 

Thanks for writing to us on the Best Buy forums for more assistance with your My Best Buy Credit Card application!  Because Best Buy is not the card holding company, we're only able to direct you to the correct support team to have this overlooked!  Thank you for also sending a message to another moderator for more help too!

That said, I'd recommend reaching out to Citibank N.A., at (888) 574-1301.  They may have more insight into this than we would.  Please always feel welcome to write back to us now that you've registered with the community!

JJ|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-22-2019

Re: Best buy credit card rejected after initial acceptance because they "can't verify my identi

JJ, These folks were able to help me - my card was approved.  Without your assistance, however, I would have been out of luck.  The phone number on the letter that denied my credit application was of no help - it just repeated what the letter said and did not allow me to speak with anyone.  That needs to be corrected - you are losing business.

Posts: 428
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Registered: ‎10-03-2017

Re: Best buy credit card rejected after initial acceptance because they "can't verify my identi

Hi there, bankerkys!

 

We're so glad to hear that you were able to get further assistance from Citi regarding your credit card application! I'm sorry to hear that the number listed on the letter you received proved to be less-than helpful, as that is definitely not what we like to hear from our customers. We appreciate your feedback about this, as we are always looking for new ways to improve! 

 

Best,

Vince|Social Media Specialist | Best Buy® Corporate
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